Breakdown Towing Services

Move your vehicle to a safe location if possible, turn on your hazard lights, and stay inside the vehicle in high traffic areas. Then call a breakdown towing service for assistance.

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Here’s a simple checklist to follow:

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Following these steps will help ensure your safety and get your vehicle the help it needs quickly.

1. Get the car to a safe spot: If possible, steer your vehicle to the side of the road or a safe location away from traffic.
2. Turn on your hazard lights: Switch on your hazard lights immediately to alert other drivers that your vehicle is stationary.
3. Stay inside the vehicle: If you’re on a busy road, stay inside your vehicle with your seatbelt on until help arrives.
4. Call for help: Contact Nationwide’s towing service or roadside assistance provider to get your vehicle towed or repaired.
5. Keep your phone charged: Make sure your phone is charged and keep it with you to stay in touch with your towing service and for safety updates.
6. Don’t attempt repairs on the roadside: Unless it’s a simple fix, avoid attempting repairs on the side of the road, especially in high-traffic areas.
7. Stay calm and patient: Breakdowns can be stressful, but staying calm will help you make safe and clear decisions while you wait for assistance.

If your vehicle cannot be safely driven or repaired on-site due to mechanical failure, accident damage, or location, towing is required to transport it to a repair facility.

This depends on your vehicle and situation. We may use tilt tray trucks for safer transport, wheel lift trucks for tight spaces, or heavy-duty trucks for larger vehicles.

Response times vary by location, but we aim to dispatch the nearest available tow truck immediately. In most metro areas, arrival is typically within 30 to 60 minutes.

Breakdowns can happen for various reasons, and we’re here to help with all of them.

• If your vehicle has a flat battery, we can tow you to the nearest repair location for a jump start.
• Locked your keys inside? Our team can refer you to a locksmith to help you regain access.
• For serious mechanical issues, we offer towing services to transport your vehicle to a repair facility.
• If your car won’t start for any reason, we’ll assess the situation and tow it to the nearest workshop.
• Got a flat tyre? We can tow your vehicle if a spare isn’t available.‍
• Run out of fuel? We can tow you to the nearest petrol station.

Nationwide Group is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia.

We are an industry-leading and award-winning, certified business.

Our workforce includes more than 700 representatives (including over 110 owner-operators) and a fleet of over 450 vehicles operating in Victoria, NSW, ACT, Queensland, and WA 24 hours a day, 365 days a year. Nationwide Group is a proud subsidiary of the RACV Group.

Towing prices can vary from job to job. This is influenced by the type of vehicle, its location, the destination, and a number of other factors. We’ll always give you a transparent quote when booking in a tow service, so you’re in good hands.

At Nationwide, we can tow and transport an enormous range of vehicles, equipment, and machinery. That includes transportation for construction equipment, containers, work platforms, and so much more.

Find out more on our transport services page.