Every person within Nationwide Group plays an important role in our success. We believe that our success comes from the passion and talent of our team, and we work hard to provide opportunities for growth and development for our people.
Nationwide Group has built a culture that highlights and encourages high performers. We offer learning and development initiatives, deep collaboration, rewards and recognition and career pathways.
If you are looking for an opportunity to be a part of a positive and committed team that is heavily invested in safety, quality, service excellence and you, apply today.
Current vacancies for Nationwide Group roles are listed below. Additional opportunities are also listed on the Nationwide Towing & Transport Careers page.
If the position you are looking for isn’t advertised but you share our vision and have skills and experience that could benefit Nationwide, please contact us to express your interest.
Current vacancies for Nationwide Group
For additional career opportunities please see Nationwide Towing & Transport.
Operations Coordinator - WA
We have an exciting opportunity for a passionate and energetic individual to join our Operations team in Perth!
- Dynamic automotive services industry
- Strong performance based KPI driven environment
- Friendly culture and team with ongoing support and growth opportunities
About Nationwide Group – Eastern Van Services
Nationwide Group comprises of Eastern Van Services Pty Ltd, Nationwide Roadside Services Pty Ltd and Nationwide Towing & Transport Pty Ltd. Collectively the group operating out of four major states, delivers safe automotive & specialist transport solutions. Recently the Royal Auto Club of Victoria (RACV) acquired a majority shareholding.
As an award-winning and certified industry leader, Nationwide has grown to be the largest provider of emergency roadside assistance and specialist towing and transport services in Australia. Over the last 32+ years, Nationwide has consolidated a fragmented industry to create a truly national provider with high levels of service, governance and professionalism.
Eastern Van Services and Nationwide Roadside Services provide approximately 400,000 emergency roadside assistance services annually on behalf of the Auto Clubs in three states.
At Nationwide Group we pride ourselves on investing in our people, recognised as an Employer of Choice in the Australian Business Awards for 2020.
The role
We are currently seeking a committed, driven and enthusiastic Operations Coordinator to join our growing team in Perth.
Reporting to the Operations Manager, this role will support NRS operations and a team of Roadside Service Patrols, whilst assisting with KPI management and driving performance improvements. This is a fantastic opportunity for an Operations Professional to progress their career and be an integral part of a dynamic Operations Team.
Duties
Your responsibilities will include
- Lead a team of over 45 Roadside Service Patrols
- Work with the Operations Team to track performance against critical KPIs
- Help drive productivity improvements across the Patrol Team
- Provide support to the Operations Team including general administration, coordination of business activities and ad hoc duties
- Assist with the recruitment and on boarding process of new Patrols
- Participate in business development projects
- Provide procedural and technical support to the Patrol team
- Review, investigate and resolve customer feedback
- Schedule, prepare and present Patrol meetings
- Maintain compliance database (e.g. licenses, qualifications, fleet servicing)
- Maintain compliance with Safety and Quality Standards
- Provide on-call support to Patrols
Skills & experience
- Proven 3 years’ experience in an operational or similar role
- Automotive, mechanical or training knowledge is highly desirable, but not essential
- Understanding of a WH&S, Quality Accredited and KPI driven environment
- Exceptional communication skills – both written and verbal
- Superior time management skills
- Ability to work as part of a team as well as independently
- Adaptability within a highly dynamic environment
- High attention to detail and proficient with Microsoft Office
- Ability to nurture, build relationships, manage and motivate a diverse workforce
- Results driven with ambition to succeed
Previous experience in a fast paced environment managing people and/or working on projects will be highly regarded.
Other hidden gems
- Flexible working arrangements
- Wellness program
- Employee benefits program – includes roadside assistance membership, insurance discounts
- EAP
- Friendly team environment
- Induction & training
- Opportunities for career progression
- We encourage, support and nurture initiative
How to apply
To APPLY, please submit your resume and cover letter (.docx or .pdf formats accepted only).
Successful candidates will be required to undergo a police check.
Nationwide Group is a smoke free workplace.
No recruitment agencies please.
Please note only shortlisted candidates will be contacted.
Operations Coordinator
We have an exciting opportunity for a motivated and enthusiastic individual to join our Operations team!
- Automotive Services Industry
- Fast-paced and KPI driven environment
- Dynamic role with ongoing support and growth opportunities
- Noble Park location
About Nationwide Group – Eastern Van Services
Nationwide Group comprises of Eastern Van Services Pty Ltd, Nationwide Roadside Services Pty Ltd and Nationwide Towing & Transport Pty Ltd. Collectively the group operating out of four major states, delivers safe automotive & specialist transport solutions. Recently the Royal Auto Club of Victoria (RACV) acquired a majority shareholding.
As an award-winning and certified industry leader, Nationwide has grown to be the largest provider of emergency roadside assistance and specialist towing and transport services in Australia. Over the last 32+ years, Nationwide has consolidated a fragmented industry to create a truly national provider with high levels of service, governance and professionalism.
Eastern Van Services and Nationwide Roadside Services provide approximately 400,000 emergency roadside assistance services annually on behalf of the Auto Clubs in three states.
At Nationwide Group we pride ourselves on investing in our people, recognised as an Employer of Choice in the Australian Business Awards for 2020.
The role
We are currently looking for a passionate and energetic individual to become a vital part of our Operations team.
Reporting to the Operations Manager, you will be responsible for providing leadership and direction to a team of RACV Roadside Service Patrols.
Duties
Your responsibilities will include
- Supervise a team of RACV Roadside Service Patrols
- Assemble and maintain 24/7 working rosters
- Provide afterhours support
- Investigate and resolve conflict and complaints
- Address all inbound call enquiries
- Develop strong and effective relationships
- Facilitate strong performance management processes
- Schedule and prepare Patrol meetings
- Maintain compliance with Safety and Quality Standards.
- Administration / operational support to Senior Management
- Provide exceptional customer service
- Assist with ad hoc projects, reports and duties
Other hidden gems
- Flexible working arrangements
- Wellness program
- Employee benefits program – includes roadside assistance membership, insurance discounts
- EAP
- Friendly team environment
- Induction & training
- Opportunities for career progression
- We encourage, support and nurture initiative
Skills & experience
- Proven experience in a similar role
- High attention to detail
- Prior rostering and resourcing experience
- Strong management and interpersonal skills
- Results driven with ambition to succeed
- Ability to work independently as well as part of a team
- Availability to be flexible with working hours
- Excellent written & verbal communication skills
- Proficiency in Microsoft Office Suite
- The ability to multi-task and work under pressure
- Ability to take initiative and be proactive
- An energetic and driven approach to work
- Willingness to learn and desire to grow your current skill set
Previous experience in a fast paced environment managing people and/or working on projects will be highly regarded.
How to apply
To APPLY, please submit your resume and cover letter (.docx or .pdf formats accepted only).
Successful candidates will be required to undergo a police check.
Nationwide Group is a smoke free workplace.
No recruitment agencies please.
Please note only shortlisted candidates will be contacted.
Quality assurance officer
An exciting opportunity to join a well renowned national company! Receive, allocate, investigate and resolve a wide array of cases, feedback items, complaints and claims.
- Varied role with exposure to the whole business!
- Australia’s largest towing & transport company
- Blackburn location – work close to home!
About Nationwide Group
Nationwide Group comprises of Eastern Van Services Pty Ltd, Nationwide Roadside Services Pty Ltd and Nationwide Towing & Transport Pty Ltd. Collectively the group operating out of four major states, delivers safe automotive & specialist transport solutions. Recently the Royal Auto Club of Victoria (RACV) acquired a majority shareholding.
As an award-winning and certified industry leader, Nationwide has grown to be the largest provider of emergency roadside assistance and specialist towing and transport services in Australia. Over the last 32+ years, Nationwide has consolidated a fragmented industry to create a truly national provider with high levels of service, governance and professionalism.
Nationwide’s credibility and professionalism is reflected by the calibre of our customers which include Australian Automobile Clubs, leading insurers, statutory corporations, roads authorities, Police and regulatory bodies, councils, leading corporates and the general public.
As an innovator and leader in the industry, Nationwide has built its reputation around a platform of service excellence and compliance, based on systems and processes in areas of quality, safety and advanced technology.
Much of Nationwide’s success can be attributed to its investment in people and a consistent strategy, vision and values. “Our people have driven the Company’s achievements and growth, making Nationwide a great place to work”.
The role
As a key player in the Quality team, this role will manage incoming feedback (CICs) through the Continuous Improvement Database, drive continual improvement, and will display a passion for all things quality by taking a holistic approach and acting as an influencer within the business to promote a continual improvement culture.
In this fast paced role, you will be responsible for receiving, allocating, investigating and resolving a wide array of cases, feedback items, complaints and claims. You will ensure all items are thoroughly investigated and corrective and preventative actions are applied and implemented (end to end management) in line with company policies and procedures to ensure a quality outcome for the customer or business. As an integral part of a small team, you will promote a culture of quality, continuous improvement and customer service!
This is a fantastic prospect for someone seeking to work within a dynamic and growing organisation that is quality and safety focused and certified to ISO14001, ISO9001 and AS4801 standards nationally.
Additionally, we offer a friendly team environment, induction and training and opportunities for career progression and exposure to broad business functions and projects. We encourage, support and nurture initiative.
Duties
- Manage and maintain our internal quality management system database
- Receive, investigate and resolve a wide array of customer and internal cases, feedback items, complaints and claims
- End to end management of vehicle insurance claims
- Produce and communicate reports to stakeholders
- Maintain and support key client and internal relationships
- Opportunities for improvement are identified, investigated, communicated, and implemented
- All continual improvement initiatives and actions are recorded in the Continuous Improvement Database and corrective and preventative actions are implemented
- Ad-hoc administration
Other hidden gems
- Wellness program
- Employee benefits program – includes roadside assistance membership, insurance discounts
- EAP
- Friendly team environment
- Induction & training
- Opportunities for career progression
- We encourage, support and nurture initiative
Skills & experience
- Minimum of 2 years experience in a customer service or dispute resolutions environment
- Prior experience in a position involving complaints and/or insurance claims
- Strong written and verbal communication skills
- Dispute resolution, negotiation or mediation experience
- Exposure to dealing with important clients and complex problems
- Methodical approach when dealing with claim and complaint investigations
- Ability to build strong internal and external relationships
- Demonstrated ability to identify and promote internal processes, service excellence and continual improvement
- Ability to analyse, investigate and prepare written responses within required timeframes in order to deliver professional and positive customer service
- Sound questioning, conflict resolution, negotiation and listening skills
- Excellent Phone Manner
- Intermediate-Advanced Computer Skills – Microsoft Office
- Superior attention to detail
- High ability to problem solve and interpret complex information
- Exceptional organisation and time management skills and ability to prioritise
How to apply
To APPLY, please submit your resume and cover letter (.docx or .pdf formats accepted only).
Successful candidates will be required to undergo a police check.
Nationwide Group is a smoke free workplace.
No recruitment agencies please.
Please note only shortlisted candidates will be contacted.
Roadside service technician - VIC
Are you a Mechanic/Auto Elec looking to move on from the workshop? Get out on the road and show off your diagnostic skills – assist RACV Members!
- Great earning potential and rewards
- Be the ‘Hero’ and make people’s day
- Independent role with great support
About Nationwide Group – Eastern Van Services
Nationwide Group comprises of Eastern Van Services Pty Ltd, Nationwide Roadside Services Pty Ltd and Nationwide Towing & Transport Pty Ltd. Collectively the group operating out of four major states, delivers safe automotive & specialist transport solutions. Recently the Royal Auto Club of Victoria (RACV) acquired a majority shareholding.
Eastern Van Services and Nationwide Roadside Services established in 1999 provide approximately 400,000 emergency roadside assistance services annually on behalf of the auto clubs in 3 states.
The Nationwide Group consists of a workforce of over 530 representatives and a fleet of over 400 vehicles operating nationally.
The role
This is a fantastic and exciting opportunity to take the next step in your career and to move out of the workshop environment and find some freedom. We are looking for your positive attitude and excellent diagnostic abilities to provide Roadside Service to RACV Members in Melbourne Metro and surrounding areas.
Roadside Service may involve anything from lock outs and flat tyres to fault diagnosis and conducting minor mechanical repairs. You will be provided with training and ongoing support from our dedicated and experienced team.
Skills & experience
- A Motor Mechanic or Automotive Electrician trade qualification
- Strong customer focus and a ‘willing to help’ attitude
- Excellent customer service skills
- Experience working with a wide variety of vehicles
- Work autonomously and manage yourself
- Excellent diagnostic skills
- Knowledge of operating in a safe accredited working environment
- Ability to work weekends
To be successful for the role, you either already have or will be able to obtain an ABN and ACN.
How to apply
To APPLY, please submit your resume and cover letter. If you have an enquiry contact Amy from the Operations Department on 0419 129 701 for a confidential discussion.
Successful candidates will be required to undergo a police check.
Eastern Van Services is a smoke free workplace.
No recruitment agencies please.
Roadside service technician - WA
Looking for a fresh start? Wanting to move on from the workshop? Get out on the road & show off your diagnostic skills by assisting Auto Clubs Members
- Motor Mechanic or Automotive Electrician
- Be the ‘Hero’ and make people’s day
- Great earning potential and monthly bonuses
- Multiple positions available
About Nationwide Group – Nationwide Roadside Services
Nationwide Group comprises of Eastern Van Services Pty Ltd, Nationwide Roadside Services Pty Ltd and Nationwide Towing & Transport Pty Ltd. Collectively the group operating out of four major states, delivers safe automotive & specialist transport solutions. Recently the Royal Auto Club of Victoria (RACV) acquired a majority shareholding.
Eastern Van Services and Nationwide Roadside Services established in 1999 provide approximately 400,000 emergency roadside assistance services annually on behalf of the auto clubs in 3 states.
The Nationwide Group consists of a workforce of over 530 representatives and a fleet of over 400 vehicles operating nationally.
The role
This is an excellent opportunity to make a positive change in your automotive career. Move away from the workshop, and into your own business as a Roadside Service Technician with NRS.
Providing emergency roadside assistance on behalf of the major auto club in Perth, your day or night on the road may include:
- Fault diagnosis
- Minor mechanical repairs
- Selling & installing batteries
- Assisting with a lock out situation
- Changing punctured tyres
Skills & experience
- Strong customer focus
- Friendly and positive can do attitude
- A Motor Mechanic or Automotive Electrician trade qualification
- Experience working with a wide variety of vehicles
- Excellent diagnostic and problem solving skills
- Work autonomously and manage your business
- Excellent diagnostic and problem solving skills
- Knowledge of operating in a safety accredited working environment
- Ability to work weekends
Your application will be highly regarded if you possess a Motor Vehicle Repairers Certificate (MRC). You must also have or be willing to obtain and operate an ABN and ACN.
How to apply
To APPLY please submit your resume and cover letter. If you have an enquiry contact Courtney from the Operations Department on (08) 6377 7905 for a confidential discussion.
Successful candidates will be required to undergo a police check.
Nationwide Roadside Services is a smoke free workplace.
No recruitment agencies please.
Please note only shortlisted candidates will be contacted.
Roadside service technician - QLD
Are you looking to move on from the workshop? Get out on the road, show off your diagnostic skills and assist motorists!
- Motor Mechanic or Automotive Electrician
- Great earning potential and monthly bonuses
- Be the Hero and make people’s day
- Independent role with great support
About Nationwide Group – Eastern Van Services
Nationwide Group, comprised of Eastern Van Services Pty Ltd, Nationwide Roadside Services Pty Ltd and Nationwide Towing & Transport Pty Ltd, with the Royal Auto Club of Victoria (RACV) recently having acquired a majority shareholding, collectively delivers safe automotive & specialist transport solutions.
Eastern Van Services and Nationwide Roadside Services provide approximately 400,000 emergency roadside assistance services annually to members on behalf of the major auto clubs in 3 states.
The role
This is an excellent opportunity to make a positive change in your career. Step out of the workshop, and into your own business as a Roadside Service Technician with EVS, providing emergency roadside assistance on behalf of Australian Motoring Clubs in the Brisbane Metro, Northern and Southern suburbs of Brisbane. You must possess exceptional customer service skills and be confident in your diagnostic abilities in a roadside environment.
Your day on the road might involve selling and installing batteries, assisting with a lock out situation, changing punctured tyres and assisting with fault diagnosis and minor mechanical repairs.
Skills & experience
- Strong customer focus with the desire to help
- A Motor Mechanic or Automotive Electrician trade qualification
- Experience working with a wide variety of vehicles
- Excellent diagnostic and problem solving skills
- Work autonomously and manage yourself
- Knowledge of operating in a safety accredited environment
- Ability to work on a rotating roster with varying shifts
- Computer literate and ability to learn new systems quick
To be successful for the role, you must either already have or be willing to obtain an ABN and ACN.
How to apply
To APPLY, please submit your resume and cover letter (.docx or .pdf formats accepted only). If you have an enquiry contact Ricky on 0499 785 098 for a confidential discussion.
Successful candidates will be required to undergo a police check.
Nationwide Roadside Services is a smoke free workplace.
No recruitment agencies please.
Please note only shortlisted candidates will be contacted.
Tow truck operator (HC or MC) - QLD
Safely load, transport and unload all types of vehicles, plant and equipment across Gold Coast and South Brisbane.
- Australia’s leading towing & transport company
- Set roster | Modern fleet | Free training
- Full time opportunity
- Varied & exciting work – no two days are the same!
About Nationwide Group – Nationwide Towing & Transport
Nationwide Group comprises of Eastern Van Services Pty Ltd, Nationwide Roadside Services Pty Ltd and Nationwide Towing & Transport Pty Ltd. Collectively the group operating out of four major states, delivers safe automotive & specialist transport solutions. Recently the Royal Auto Club of Victoria (RACV) acquired a majority shareholding.
Nationwide Towing & Transport an industry leader and award-winning business established in 1987, is the largest towing and transport operator in Australia and delivers approximately 400,000 towing and transport solutions per annum across Australia for all types of vehicles, a wide range of plant and equipment, unique items and other specialty services such as salvage, clearways, storage and auctions.
Our scale takes many by surprise with a workforce of over 530 representatives and a truck fleet of over 250 vehicles operating nationally.
About the role
As a Nationwide Tow Truck Operator, you will be responsible for the safe loading, transportation and unloading of all types of vehicle, plant and equipment across Gold Coast and South Brisbane.
We are now on the lookout for dedicated and determined people with outstanding customer service skills, a positive attitude and an excellent work ethic to become a Tow Truck Operator with Nationwide Towing & Transport.
Benefits
- 13 day training program provided – learn how to load and unload safely
- Ongoing support & training
- Modern fleet
- Set roster
- Uniform provided
- Job security
- No two days are the same – plenty of variety
- A variety of trucks, loads and challenges
- Work autonomously
- Opportunity for career progression into a Mentor role!
Other hidden gems
- Wellness program
- Friendly team environment
- Induction & training
- Opportunities for career progression
- We encourage, support and nurture initiative
Skills & experience
- MC or HC licence required
- Minimum 12 months truck driving experience
- Good geographical knowledge of Gold Coast & South Brisbane
- Excellent customer service experience
- Safety focused
- Problem solving skills
How to apply
To APPLY, please submit your resume and cover letter (.docx or .pdf formats accepted only).
Successful candidates will be required to undergo a police check and pre-employment medical.
Nationwide Group is a smoke free workplace.
No recruitment agencies please.
Please note only shortlisted candidates will be contacted.
Junior Full Stack Developer
Join a rapidly growing team where you can create new and innovative applications to improve the working environment for our staff, customers and suppliers!
- Part of new and exciting projects that will have a visible impact
- A unique role within a driven and passionate team
- Brand new office, Noble Park location
About Nationwide Group
Nationwide Group comprises of Eastern Van Services Pty Ltd, Nationwide Roadside Services Pty Ltd and Nationwide Towing & Transport Pty Ltd. Collectively the group operating out of four major states, delivers safe automotive & specialist transport solutions. Recently the Royal Auto Club of Victoria (RACV) acquired a majority shareholding.
As an award-winning and certified industry leader, Nationwide has grown to be the largest provider of emergency roadside assistance and specialist towing and transport services in Australia. Over the last 32+ years, Nationwide has consolidated a fragmented industry to create a truly national provider with high levels of service, governance and professionalism.
Nationwide’s credibility and professionalism is reflected by the calibre of our customers which include Australian Automobile Clubs, leading insurers, statutory corporations, roads authorities, Police and regulatory bodies, councils, leading corporates and the general public.
As an innovator and leader in the industry, Nationwide has built its reputation around a platform of service excellence and compliance, based on systems and processes in areas of quality, safety and advanced technology.
Much of Nationwide’s success can be attributed to its investment in people and a consistent strategy, vision and values. “Our people have driven the Company’s achievements and growth, making Nationwide a great place to work”.
The role
Reporting to the Head of ICT, this full-time position will join the ICT team in providing new and innovative applications and integrations, whilst changing and improving the working environment for our staff, customers and suppliers.
In this hands-on role you will support the management of custom-made applications and systems, as well as build new fit for purpose solutions as required by the business.
Eager to diversify your technical ability, you will have exposure to internal, supplier and vendor applications, and be at the forefront of new technology.
With a continuous improvement mindset, you will be solutions focused and enjoy seeing the outcome of your work – which will have a visible impact within the business.
Part of a rapidly growing team and industry, your success will be in supporting the business as it evolves into its next phase.
Duties
- Provide training and support to front-line staff on custom developed software, as the internal subject-matter expert
- Develop new API orchestrations to be consumed by internal and external applications
- Provide user, customer and pricing database management
- Design, develop and enhance automated reports for internal and external stakeholders
- Produce technical and end-user documentation
- Resolve coding issues, develop additional features and bug-fixes as required
- Write and maintain Unit Tests for internal codebases
Other hidden gems
- Flexible working arrangements
- Wellness program
- Employee benefits program – including roadside assistance membership, insurance discounts
- EAP
- Friendly team environment
- Induction & training
- Opportunities for career progression
- We encourage, support and nurture initiative
Skills & experience
- 1-2 years’ experience in a similar role
- Python (or similar) scripting
- HTML/JavaScript responsive web design
- SQL database table design and queries
- Git
- Superior attention to detail
- Strong written & verbal communication
- Energy, drive and passion
- Team player, collaborative
- Excellent time management and organisation skills
- Ability to multitask & prioritise
- Ability to work well under pressure
How to apply
To APPLY, please submit your resume and cover letter (.docx or .pdf formats accepted only).
Successful candidates will be required to undergo a police check.
Nationwide Group is a smoke free workplace.
No recruitment agencies please.
Please note only shortlisted candidates will be contacted.